WHAT DO I GET WITH MY CUSTOM MADE SHADE SAIL?
Along with your custom made shade sail, we supply the necessary hardware for you to attach, tension and fly your sail. The hardware is marine grade stainless steel, which is best for safety and longevity.
We provide all DIY installation instructions and are available for support as you complete your home installation, and afterwards as you care for and maintain it.
HOW LONG WILL IT TAKE TO RECEIVE MY CUSTOM MADE SHADE SAIL?
Each of our sails is handmade to order by a master craftsman. As our product is custom made, order fulfilment is not instantaneous, but we are proud of how fast it is. The average time between ordering and dispatch is 7 days – 10 days.
CAN YOU MEASURE MY SHADE SAIL FOR ME?
Depending on your location, if we can send someone, we will. As part of our shade sail installation network, we have teams of qualified installers around Australia who can measure your sail for you. If we do the measure up for you, we need to pay our experienced team for their time, so there will be additional costs involved.
So if you want our best wholesale price, we need you to measure the sail. If your sail has four or more corners and you provide us with all the measurements we need we will guarantee the fit. We use the diagonals to cross-check your measurements, so if there is a problem we’ll call you and resolve the problem before we make your sail.
DO YOU INSTALL YOUR SHADE SAILS?
Yes, we can install your custom made shade sail, as well as supporting you in DIY installation, depending on your location. Please contact us for more information, including how we can support you if your location prevents us from attending your site.
HOW DO I KEEP MY CUSTOM MADE SHADE SAIL CLEAN?
You should simply use a mild detergent (Sugar Soap) and water to regularly clean your shade sail. Choose dry weather to do this, so that the shade sail dries quickly, with no chance of mould or mildew forming. If you have harder to remove dirt and grime a commercial-grade cleaning product will be required (Wet & Forget)
Be sure to choose a detergent that does not contain bleach or mould removal products, as they will greatly reduce the lifespan of your shade sail.
Use a garden hose (never a pressure hose) and a soft-bristled brush, hold the hose at a safe distance, working over the shade sail in sections. There is no need to uninstall the shade sail to clean it, and we recommend against it. A ladder should help you to reach the highest parts of the shade sail.
You can also take the opportunity when cleaning to check the tension to reduce any sagging. This will also help prevent any unnecessary wear and tear.
HOW DO I MAINTAIN MY SHADE SAIL?
Your custom made shade sail is a sturdy, long-wearing product that we are proud to guarantee for 10 years for both the fabric and the stitching.
You can extend the life of your shade sail even further, by following these five tips:
1. Install it correctly and securely. This will keep it safe in winds.
2. Keep it clean. Use just water, a mild detergent and a ladder, regularly.
3. Check the tension regularly, to prevent sagging and wind damage.
4. Repair any minor tears promptly, so they don’t become major tears.
5. Regularly check the stitching, and if necessary have it re-stitched. A local canvas manufacturer can usually help with re-stitching. If one part has come unstitched it is recommended to get it all re-stitched.